Shipping policy
Order Processing & Production Time
Orders are typically processed within 2–5 business days. Processing times may vary depending on the product, product availability, supplier or production partner, weekends, holidays, weather conditions, order volume, and other circumstances beyond our control.
For dropshipping products, processing times may vary depending on the supplier, product availability, stock location, and destination.
For print-on-demand products, products are made specifically for each order. Production typically takes 3–7 business days before shipment. Production times are estimates and may vary depending on the product, production provider, order volume, product availability, weekends, holidays, or other circumstances beyond our control.
Please note that processing or production time is separate from shipping/transit time.
Shipping Rates & Delivery Estimates
Shipping charges and available shipping options are calculated and displayed at checkout based on the products in your order and delivery destination.
Estimated shipping or delivery times displayed at checkout are estimates and are not guaranteed. Delivery times may vary depending on the product, supplier or production provider, destination, shipping method, carrier, weather, holidays, customs processing, and other circumstances beyond our control.
Domestic Shipping
We ship products within the United States. Available shipping methods, rates, and estimated delivery times will be displayed at checkout.
Because products may be fulfilled by different suppliers or production partners, shipping rates and delivery estimates may vary by product.
International Shipping
International shipping availability may vary by product, supplier, production provider, and destination.
When international shipping is available, applicable shipping options, rates, and estimated delivery times will be displayed at checkout.
International delivery times may be affected by customs processing and other circumstances outside our control.
Shipping Carriers
Orders may be shipped using different carriers depending on the product, supplier or production provider, shipping destination, and shipping method available for the order.
Because Trend Den Things works with third-party suppliers and production partners, we cannot guarantee that a particular carrier will be used for every order.
Multiple Shipments
If your order contains multiple products, the items may be produced or fulfilled by different suppliers or production partners. As a result, your order may arrive in separate packages and at different times.
You may receive separate tracking information for each shipment when applicable.
Order Tracking
Once tracking information becomes available, you will receive a shipping confirmation email containing your tracking information.
Please allow time for the carrier's tracking system to update after your order has shipped.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, tariffs, or other fees imposed by the destination country or local authorities.
Unless otherwise stated at checkout, any customs duties, import taxes, tariffs, or similar charges are the responsibility of the customer.
Damaged, Defective, Misprinted, or Incorrect Orders
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 14 days of delivery at support@trenddenthings.com.
Please include your order information and photographs of the item and packaging when applicable. We will review the issue and determine whether a replacement or refund is appropriate in accordance with our Return & Refund Policy.
Lost, Stolen, or Missing Packages
If tracking shows that your package is still in transit but appears to be significantly delayed or lost, please contact us so we can assist you in determining the appropriate next steps.
If tracking indicates that your package was delivered but you cannot locate it, please check the delivery location, surrounding property, household members, neighbors when appropriate, and any delivery notices. You may also need to contact the shipping carrier regarding the delivery.
If you believe a delivered package was stolen, you may need to contact the carrier and/or appropriate local authorities.
Shipping Delays
While we strive to have orders processed, produced, shipped, and delivered within the estimated timeframes, occasional delays may occur due to supplier or production delays, product availability, weather, carrier disruptions, holidays, customs processing, high order volume, or other circumstances beyond our control.
We appreciate your patience and understanding if an unexpected delay occurs.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review your shipping information before submitting your order.
Trend Den Things is not responsible for delays, misdelivered packages, returned packages, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
If you discover an error in your shipping address after placing an order, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing, production, or fulfillment.
Contact Us
If you have questions about your order or this Shipping Policy, please contact us at support@trenddenthings.com.
Trend Den Things LLC reserves the right to update or modify this Shipping Policy at any time. Changes will be posted on this page and will take effect when posted.