Shipping Policy

 

    Order Processing Time:

    Orders are typically processed within 2–5 business days. Processing times may vary depending on product availability, supplier processing times, weekends, holidays, inclement weather, and other circumstances beyond our control.

    • For dropshipping products, processing times may vary depending on the supplier’s stock and location.
    • For print-on-demand products, please allow additional time for production, which typically takes 3-7 business days.

    Shipping Rates & Delivery Estimates:

    • Shipping charges for your order will be calculated and displayed at checkout.
    • We offer various shipping options, including standard and expedited shipping. Delivery times vary based on the shipping method selected and the destination.

    Domestic Shipping:

    • Standard Shipping: 5-10 business days
    • Expedited Shipping: 2-5 business days

    International Shipping:

    • Standard Shipping: 10-20 business days
    • Expedited Shipping: 5-10 business days
    • Please note that international shipping times may vary due to customs processing and other factors beyond our control.

    Shipping Carriers:

    • We use a variety of shipping carriers, including USPS, UPS, FedEx, and DHL, depending on the destination and shipping method selected.

    Order Tracking:

    • Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided in the email.

    Customs, Duties, and Taxes:

    • We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

    Damaged/Lost/Stolen/Missing Package (In Transit) (Without Premium Package Protection):

    • If your package is lost, stolen, or marked as delivered but cannot be located, please contact the shipping carrier first to initiate a claim. If you need assistance, you're welcome to contact us and we'll do our best to help you resolve the issue. See our Return & Refund Policy.
    •  If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier at the information provided to you on the confirmation email/SMS message and file with local police if you suspect it is in fact stolen.
    • Please save all packaging materials and damaged goods before filing a claim with them.

    Damaged/Lost/Stolen/Missing Package (In Transit) (With Premium Package Protection):

    •  On the rare occasion that your item goes missing or shows up late or damaged (i.e. more than 5 weeks have passed), and you purchased premium package protection, please email us at the email address below. If it has been lost in transit, we will ship you a new one! We pride ourselves on customer service and will respond promptly and work with you to resolve the issue. You will need to have proof of purchase for the product and premium package protection.

    Shipping Delays

    While we strive to deliver orders within the estimated timeframes, occasional shipping delays may occur due to weather, carrier issues, holidays, or other circumstances beyond our control. We appreciate your patience and understanding should these situations arise.

    Contact Us:

    If you have any questions, please contact us at support@trenddenthings.com.

    We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.

    Customers are responsible for providing accurate shipping information at checkout. Trend Den Things is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.