Refund policy
1. General Refund Policy
We strive to provide the best products and services to our customers. If you are dissatisfied with your purchase, please review our refund policy below.
We review each return or refund request individually based on the circumstances and this policy. Please contact us within 14 days of delivery regarding any return or refund request at support@trenddenthings.com. Tracking information will be used to determine the delivery date for return and refund requests.
2. Dropshipping Products
Generally, we offer refunds or replacements under the following conditions:
Damaged, Manufacturer Error, or Defective Items:
If your item arrives damaged, contains a manufacturer defect, or is defective, please contact us within 14 days of delivery. We may request photos of the item and packaging to review your claim. Once your request has been reviewed, we will determine whether a replacement or refund is appropriate.
Incorrect Items:
If you receive an incorrect item, please contact us within 14 days of delivery. We may request photos to verify the issue before arranging a replacement or refund.
Change of Mind:
We do not accept returns or offer refunds for change-of-mind purchases on dropshipping products.
3. Print-on-Demand Products
Because print-on-demand products are made specifically for each order, we do not accept returns or refunds for change-of-mind purchases. However, please contact us within 14 days of delivery if there is a problem with your order.
The following conditions apply:
Misprinted, Manufacturer Error, Damaged, or Defective Items:
If your item arrives misprinted, contains a manufacturer defect, arrives damaged, or is defective, please contact us within 14 days of delivery. We may request photos of the item and packaging to review your claim. Once your request has been reviewed, we will determine whether a replacement or refund is appropriate.
Incorrect Items:
If you receive an incorrect item, please contact us within 14 days of delivery. We may request photos to verify the issue before arranging a replacement or refund.
Change of Mind, Incorrect Sizes, or Misspellings:
We do not accept returns, exchanges, or refunds for change-of-mind purchases, incorrect sizes selected by the customer, or misspellings submitted by the customer on personalized or customized print-on-demand products. Please review all sizes, personalization, and customization details carefully before placing your order.
4. Return Process
To start a return or refund request, please contact us within 14 days of delivery with your order number, purchase date, a brief description of the issue, and, if applicable, clear photos of the item and packaging.
Depending on the reason for the request, we may request additional photos or ask that the item be returned before a refund or replacement is approved.
If your return request is approved, we will provide instructions for the next steps, including whether the item should be returned and where it should be sent.
Please do not send items back without first contacting us, as unauthorized returns may not be accepted.
Once your return or claim has been reviewed, we will notify you of our decision. If a refund is approved, it will be issued to your original payment method.
Please allow 7–10 business days for the refund to be processed, although your bank or credit card company may require additional time to post the refund to your account. If more than 15 business days have passed since your refund was approved, please contact us.
5. Other Non-Returnable Items
In addition to the print-on-demand and customized products described above, certain other products may not be eligible for return, including perishable goods (such as food, flowers, or plants), personal care goods (such as beauty products), hazardous materials, flammable liquids or gases, sale or clearance items, and gift cards.
Return eligibility may also be subject to product-specific restrictions or supplier requirements.
If you have questions about whether a product qualifies for a return, please contact us before making a purchase.
6. Return Shipping
For approved returns involving damaged, defective, misprinted, or incorrect items, return shipping costs may be covered, depending on the circumstances and the supplier's or production provider's requirements.
For all other approved returns, the customer is responsible for return shipping costs.
Please see our Shipping Policy for additional information.
7. Order Cancellations
We understand that plans can change. If you need to cancel your order, please contact us as soon as possible at support@trenddenthings.com.
We will make every effort to accommodate cancellation requests; however, cancellations are not guaranteed once an order has entered processing, production, or fulfillment.
Print-on-demand products may enter production shortly after an order is placed and generally cannot be canceled once production has begun.
If your order has already entered processing, production, fulfillment, or has shipped, please refer to this Return & Refund Policy for any available options.
8. Contact Us
If you have any questions about this policy or need assistance with your order, please contact us at:
Email: support@trenddenthings.com
Last Updated: September 2026