Return and Refund Policy
1. General Refund Policy
We strive to provide the best products and services to our customers. If you are dissatisfied with your purchase, please review our refund policy below. We review each return request individually based on the circumstances and this policy. Please contact us within 14 days of delivery regarding any return or refund request at support@trenddenthings.com. Tracking information will determine the delivery date for all refunds and returns.
2. Dropshipping Products
Generally, we offer refunds or exchanges under the following conditions:
Damaged, Manufacturer Error, or Defective Items:
If your item arrives damaged, contains a manufacturer defect, or is defective, please contact us within 14 days of delivery. We may request photos of the item and packaging to review your claim. Once your request has been reviewed, we will determine whether a replacement or refund is appropriate.
Incorrect Items:
If you receive an incorrect item, please contact us within 14 days of delivery. We may request photos to verify the issue before arranging a replacement or refund.
Change of Mind:
We do not accept returns or offer refunds for change-of-mind purchases on dropshipping products.
3. Print-on-Demand Products
Because print-on-demand products are made specifically for each order, we do not accept returns or refunds for change-of-mind purchases. However, please contact us within 14 days of delivery if there is a problem with your order.
The following conditions apply:
Misprinted, Manufacturer Error, Damaged, or Defective Items:
If your item arrives misprinted, contains a manufacturer defect, arrives damaged, or is defective, please contact us within 14 days of delivery. We may request photos of the item and packaging to review your claim. Once your request has been reviewed, we will determine whether a replacement or refund is appropriate.
Incorrect Items:
If you receive an incorrect order, please contact us within 14 days of delivery. We may request photos to verify the issue before arranging a replacement or refund.
Change of Mind, Incorrect Sizes, or Misspellings:
We do not accept returns, exchanges, or refunds for change-of-mind purchases, incorrect sizes selected by the customer, or misspellings submitted on personalized or customized print-on-demand products. Please review all personalization and customization details carefully before placing your order.
4. Return Process
To start a return request, please contact us within 14 days of delivery with your order number, purchase date, a brief description of the issue, and, if applicable, clear photos of the item and packaging.
Depending on the reason for the return, we may request additional photos or ask that the item be returned before a refund or replacement is approved.
If your return request is approved, we will provide instructions for the next steps, including whether the item should be returned and where it should be sent. Please do not send items back without first contacting us, as unauthorized returns may not be accepted.
Once your return or claim has been reviewed, we will notify you of our decision. If a refund is approved, it will be issued to your original payment method. Please allow 7–10 business days for the refund to be processed, although your bank or credit card company may require additional time. If more than 15 business days have passed since your refund was approved, please contact us.
5. Other Non-Returnable Items
Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), hazardous materials, flammable liquids, gases, sale or clearance items, and gift cards.
If you have questions about whether your item qualifies for a return, please contact us before making a purchase.
6. Return Shipping
For approved returns involving damaged, defective, or incorrect items, return shipping costs may be covered, depending on the circumstances and the supplier's requirements.
For all other approved returns, the customer is responsible for return shipping costs. Please see our Shipping Policy for additional information.
7. Order Cancellations
We understand that plans can change. If you need to cancel your order, please contact us as soon as possible at support@trenddenthings.com.
Orders may be canceled before they have been processed for shipment. Once an order has been processed or shipped, we are unable to cancel it. If your order has already shipped, please refer to this Return & Refund Policy for available options.
8. Contact Us
If you have any questions about this policy or need assistance with your order, please contact us at:
Email: support@trenddenthings.com
Last Updated: August 2026